Research shows that IT investments pay off nicely in general, and that IT is a big contributor to labor productivity. So why are so many companies frustrated with their IT department, and complain about disappointing and inflexible enterprise technology?

My presentation on what I call the ‘IT Innovation Gap’ tries to show why so little IT investment is spent on innovation, and how the next generation of ‘Open innovation models’ might provide a much needed innovation boost to a tech industry that sometimes gets in the way of change.

The presentation slides are available here. This talk was given as part of USF’s executive education program for the Management Institute of Paris, France. Thanks to my colleague Nick Imparato for inviting me to speak.

Sadly, I never had a chance to try out my Français très mauvais on the group.