Update on the open source ‘miracle’ paper:  It has been accepted at the HICSS 2010 conference track on Open Movements:  FLOSS, Open Content, Open Access and Open Communities.  The paper now features the more sedate title “Open Source Deployment at the City and County of San Francisco:  From Cost Reduction to Rapid Innovation”.  The reviewers were enthusiastic, but still a bit skeptical that open source really could deliver such rapid innovation, and customer delight, under very challenging circumstances.  Hopefully other researchers will take up the challenge to help prove me right (or wrong).

A version of the open source innovation paper is available here, but the copyright now belongs to the IEEE.  Let’s hope they use it wisely.